Case study
Wyze Case Study
Wyze leverages Centercode to increase feedback management efficiency by 80%.
PDF · 1 page
Wyze found it hard to say whether its products were truly ready for release. Feedback came in through a private Facebook group, and it took several product managers and community managers working together to prioritize it and pass issues on to other departments. With multiple tools involved, too much time went into gathering, prioritizing, and communicating feedback.
On Centercode Platform, the team turned its testing into an agile beta program, with less time spent on triage, easier communication with testers, and a clearer view of where each product stands with customers. It is a natural fit for connected-product teams.
What’s inside
Before a dedicated platform
A private Facebook group, several product and community managers working together, and multiple tools, so too much time went into gathering, prioritizing and communicating feedback.
Faster triage and prioritization
Less time spent triaging issues, prioritizing them, and submitting them to the development team, with triage and prioritization efficiency up 80 percent.
Tracking tester engagement
Easier communication with testers and engagement tracking, with participation above 70 percent.
Release readiness with confidence
Built-in processes that turned testing into an agile beta program with concrete insights and a full picture of where the product stands with customers.
