Case study
Universal Robots Case Study
Universal Robots uses Centercode to reduce customer onboarding time by 80 percent.
PDF · 1 page
When onboarding each tester takes an hour, a test can only grow so big. At Universal Robots, that meant onboarding just 15 to 20 testers, and nearly 100 hours a month went into managing partner and customer tests that produced few bug reports by email. Formal customer tests were rare and ad hoc, and the team could not track the feedback.
Centercode Platform helped the team streamline its testing, and it onboarded nearly 75 software developer partners on a single test, more than it had ever had. With onboarding taking nearly 80 percent less time, the team could focus on supporting and engaging with testers. It is worth reading if onboarding is the bottleneck in your program.
What’s inside
The cost of manual onboarding
At an hour per tester, only 15 to 20 could be onboarded, and nearly 100 hours a month went into partner and customer tests.
Nearly 75 developer partners
How the team onboarded and tracked engagement from nearly 75 software developer partners, more than it had ever had on a single test.
Half the time, better feedback
Projects managed in half the time compared with previous tests, onboarding time cut by nearly 80 percent, and more bandwidth to capture more, better quality feedback.
