Webinar
Leveraging Feedback Scoring
In this webinar, we’ll show you how to weigh and prioritize tester-submitted feedback so you can focus on solving the issues that will really improve your product.
Video · February 25, 2018
When testers send in plenty of feedback, the hard part is knowing which pieces matter most. Sorting that out can be time-consuming and challenging, and what matters to stakeholders and internal teams may not matter as much to your customers.
Jim Le of Centercode walks through how feedback prioritization helps you see how rare or common an issue is, and what each issue can teach you. You also learn how to analyze feedback for trends and share the results clearly with stakeholders.
What it covers
Prioritizing feedback and its pitfalls
Common prioritization pitfalls, and why listening to customers matters when the issues stakeholders care about most may not matter as much to customers.
The value of customer voice
How prioritization shows how rare or common an issue is, and what you can learn from each one to improve your product.
Turning feedback into trends
How to address high-impact issues, analyze feedback to surface trends and critical problem areas, and clearly communicate results.
