Whitepaper
Implementing Feedback Scoring
Prioritizing your feedback is one of the most challenging and time-consuming tasks a beta manager faces. See how our Feedback Scoring features identify your most impactful feedback.
PDF · 16 pages · May 3, 2017
When testers are engaged, feedback piles up fast, and deciding which bug or request matters most can turn into gut feeling. This guide is for the people who set up beta projects in Centercode Platform and want the most important feedback to rise to the top automatically.
It explains how scoring combines the traits of a piece of feedback, like severity and category, with how popular it is among testers, then shows how to switch it on, tune it, and put it to work in reports.
What’s inside
How scoring works
Feedback Weight, Popularity Score, and how they combine into an Impact Score, with worked examples using four sample bug reports.
Setting up weights and popularity
Step-by-step setup: turn scoring on, weight choices like severity and category, and adjust how popularity is counted.
Filters, views, and best practices
How to sort and filter feedback by score, plus advice on balancing weights and using top lists to brief stakeholders.
Use cases from our own team
How our services team uses scores for weekly reports, trending feedback and spotting the problem areas of a product.
