Legal
Centercode, Inc. Sub-Processors
In this document
Effective Date November 13, 2024
This page provides information about the sub-processors Centercode uses in connection with its performance of services. Centercode may update this list from time to time and if you subscribe for updates below, Centercode will notify you by email of updates.
Hosting/Infrastructure Sub-Processors
| Sub-Processor | Details | Location |
|---|---|---|
| Amazon Web Services, Inc. 410 Terry Avenue North Seattle, WA 98109-5210 USA 206-266-7010 | Centercode’s cloud hosting and related service provider for the Centercode Platform with all Centercode Platform customer data and backups of this data processed by this sub-processor. | United States unless a customer’s order expressly documents EU-based AWS infrastructure (Germany and Ireland) |
In Platform API Sub-Processors
| Sub-Processor | Details | Location |
|---|---|---|
| Environmental Systems Research Institute, Inc. (Esri) 380 New York Street Redlands, CA 92373-8100 USA 909-793-2853 | Character-by-character autocomplete address feature within the Centercode Platform (C17 only) with data typed into the user’s Account Settings address field (where in use by the customer) processed by this sub‑processor. | United States |
| OpenAI, L.L.C. 3180 18th Street San Francisco, CA 94110 USA | This sub-processor is only used when customers explicitly purchase an AI-enabled add-on and enable its use. Information is securely sent to and privately processed by OpenAI enabling task-specific agents to create or analyze content and data for project planning, asset creation, feedback review, and report generation. | United States |
In Platform Support/Analytics Sub-Processors for Administrative Users
These sub-processors enable features available only to users of the Centercode Platform given access to the Centercode Support role (administrative and moderator level teams have access by default; participant and applicant roles do not have access to this role). Customers may choose not to use these sub-processors (and the functionalities provided by these sub-processors) by disabling the Centercode Support role.
| Sub-Processor | Details | Location |
|---|---|---|
| HubSpot, Inc. 25 First Street, 2nd Floor Cambridge, MA 02141 USA 888-482-7768 | Centercode’s support chat feature within the Centercode Platform. Name, IP address, and email address, and any other content provided by the chat user in the chat are processed by this sub‑processor. | United States and non-US locations as determined by HubSpot from time to time |
Centercode Managed Testing Services Sub-Processors
In addition to Centercode Platform subscription services, some customers order professional services that involve our team assisting with the customer’s test programs (“Managed Testing Services”). In connection with Centercode’s performance of Managed Testing Services, Centercode may use some or all of the following additional sub-processors:
| Sub-Processor | Details | Location |
|---|---|---|
| Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA 855-548-2777 | Centercode’s Internal Workspace (G-Suite) Data removed from the Centercode Platform as needed in connection with Managed Testing Services (e.g., shipping lists, tester incentive distribution lists) | United States and non-US locations as determined by Google from time to time |
| Tango Card, Inc. 4700 42nd Ave. SW, Suite 430 Seattle, WA 98116 USA 877-558-2646 | Centercode’s gift card provider Where the customer engages Centercode to distribute gift card incentives to its testers, name, email, and phone number will be provided to Tango Card | United States |
| Application Distributors, Product Installers, and Shippers | Where the customer engages Centercode to distribute its test application to testers, coordinate product installation, or perform product or incentive shipping, the relevant personal information of the testers (typically email, name, phone number, address, etc. as needed) will be provided to the third-party service provider | United States and non-US locations |
| Other sub-processors for Managed Testing Services approved by your primary contact for the Managed Testing Services | Centercode may use additional or different sub-processors specific to the needs of a customer’s Managed Testing Services as approved by the customer’s primary contact for the Managed Testing Services | United States and non-US locations |
Centercode Email Providers
Centercode Platform customers are advised not to include Customer Data in their emails to Centercode. Customers can minimize the processing of personal data by these sub-processors by not including this data in its emails to Centercode.
| Sub-Processor | Details | Location |
|---|---|---|
| Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA 855-548-2777 | Centercode’s email provider Data sent by email is processed by this sub-processor | United States and non-US locations as determined by Google from time to time |
| HubSpot, Inc. 25 First Street, 2nd Floor Cambridge, MA 02141 USA 888-482-7768 | Centercode’s customer management system provider Name, business contact information, and business emails are processed by this sub-processor | United States and non-US locations as determined by HubSpot from time to time |
Subscribe for updates to our sub-processor list
Please enter the information below to receive an email notification when we update our sub-processor list. If you’d like further information, please contact privacy@centercode.com.
Can’t see the form? Email privacy@centercode.com and we’ll add you to the list.