Case study
Tableau Case Study
Tableau leverages Centercode to increase beta team productivity by 100%.
PDF · 1 page
Recruiting testers from a CRM system and collecting feedback by email was manageable for Tableau in the short term. Over time, it got harder to recruit the right testers and track their participation, and the time spent consolidating data across tools held back the growth of the beta program.
A single testing solution on Centercode Platform changed that. The team could focus on bringing customer feedback into development earlier, and it gained one clear view of the conversations between testers and developers. It is relevant for product teams scaling a beta program across products.
What’s inside
From scattered tools to one
How Tableau recruited testers from its CRM system and collected feedback through email and an integration, and why tracking participation got harder over time.
Eight products, 30 features
How time saved by a single testing solution let the beta team support eight mainline products at once, with an average of 30 new features each quarter.
One view of tester conversations
A single-pane view of correspondence between testers and the development team, which makes it easier to sort feedback, engage testers and prioritize issues.
