Case study
Esri Case Study
Esri creates a consistent experience for testers and developers using Centercode.
PDF · 1 page
Only a select few of Esri's products were put through customer testing. Setting up a project space and community for each test took a lot of time, and recruiting testers and keeping them engaged was a struggle. The beta team used an in-house application it had developed to help manage pre-release testing.
Since adopting Centercode Platform, Esri has scaled its program to support more than 80 products. This one-page case study covers how creating tests, running a variety of projects at once, and gathering feedback came together in one place. It is a useful read for teams that want to take customer testing beyond a select few products.
What’s inside
The in-house starting point
How Esri managed pre-release customer testing with its own application, and why setup effort and tester engagement limited the program to a few products.
Scaling to over 80 products
How creating and launching tests, running a variety of projects at once, accessing feedback and generating reports came together in a single platform.
Community, feedback, and developer access
Over 38,000 members, over 20,000 surveys, over 7,000 forum posts and over 15,000 pieces of feedback, with developers hearing directly from customers.
